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20% OF UK ADULTS
Experience accessibility issues with mobile, or online banking applications.
This results in frustration, isolation and potential financial exclusion, with a lasting negative social impact.
At AbilityBank we believe this is unacceptable and needs to change, fast.
THE PROBLEM
•There are 12.11M adults in the UK with a recognised disability, of which 7.15M have accessibility needs.
•Accessibility doesn’t just apply to people with disabilities – all users have different needs at different times, often remaining undiagnosed.
•Current online/mobile banking solutions offer limited digital access capabilities, placing the onus on individuals to address their own assistive technology (AT) requirements.
•Whilst some access-dependent users are technically adept in addressing their own AT needs, the impact on society’s most vulnerable people leads to reduced independence, increased frustration/stress, isolation/social exclusion, potential mental-health issues and financial exclusion.
•High street banks’ branch closure strategy and the COVID-19 impact has further reduced access to branch networks. Digital banking is now essential. Yet in a 2020 survey, 43% of UK adults with digital access needs said they did not use banking apps to manage their finances.
•Existing assistive technology (AT) apps primarily focus on supporting single disabilities for specific devices, often on a per session basis.
ACCESSIBILITY ISSUES
Real world examples
NEUROLOGICAL
Mohammed has attention deficit hyperactivity disorder (ADHD) and finds text easier to read if it’s highlighted in blue as it’s being read out loud on his mobile. He needs to be able to adjust the highlight and text colours, so text is readable with sufficient colour contrast.
SENSORY
Elizabeth has partly blurred and unclear vision and finds it hard to read texts that do not have strong colour contrast. She needs screen magnification, high contrast themes and occasional screen reader capability to access mobile apps.
PHYSICAL
George has limited hand movement and uses custom gestures on his smartphone. He wants a visible focus indicator to know what element on the page has focus so when gestures are used on his mobile, he will know what element will be activated.
WHAT’S NEEDED IS AN INCLUSIVE DIGITAL BANKING SOLUTION FOR SOCIETY’S MOST VULNERABLE PEOPLE.
WE BELIEVE ABILITYBANK IS THAT SOLUTION
is an Open Banking solution that automatically optimises the user-experience for everyone regardless of disability or age, device or operating system, enabling people to better-manage their finances and their everyday lives.
It’s a game changer.
Why
Accessibility issues
Whatever it is, the way you tell your story online can make all the difference. Whatever it is, the way you tell your story online can make all the difference. Whatever it is, the way you tell your story online can make all the difference. Whatever it is, the way you tell your story online can make all the difference.
Solution
Whatever it is, the way you tell your story online can make all the difference. Whatever it is, the way you tell your story online can make all the difference. Whatever it is, the way you tell your story online can make all the difference. Whatever it is, the way you tell your story online can make all the difference.
What is BankAbility?
Mission
It is a long-established fact that a reader will be distracted by the readable content of a page when looking at its an layout. The point of using Lorem
Vision
It is a long-established fact that a reader will be distracted by the readable content of a page when looking at its an layout. The point of using Lorem
Values
It is a long-established fact that a reader will be distracted by the readable content of a page when looking at its an layout. The point of using Lorem
Pledge
It is a long-established fact that a reader will be distracted by the readable content of a page when looking at its an layout. The point of using Lorem
News
LET’S TALK!
David Agar, CEO & Founder
Digital Ability Limited
Phone: +44 7931 598474
By observing my own sticky adventures, I’ve discovered that online banking can be a nightmare to navigate at any time during the banking process—especially for disabled people.
So, can a new banking app create a smooth experience for us all?
And why should we care?
The COVID-19 pandemic accelerated an already fast-moving shift towards digitalisation, with personal contact and face-to-face meetings disintegrating. From the way we work to the way we shop, the ‘new normal’ that we live is set to be hybrid, as all of us move further and further into the online world.
How BankAbility is Helping People Become Financially Included