How A New Banking App Will Revolutionise Financial Inclusion

When do you struggle with online banking?

I used to think online banking became a hurdle only when we forgot our login details.

But by observing my own sticky adventures, I’ve discovered that online banking can be a nightmare to navigate at any time during the banking process—especially for disabled people.

So, can a new banking app create a smooth experience for us all?

And why should we care? 

Let’s take a look.

Meet your new Swiss Army Knife: BankAbility

What exactly is BankAbility?

BankAbility is on its way to becoming the world’s first accessibility-focused banking platform. It’s being built to optimise the user experience for everyone regardless of disability, age, device, or Operating System.

You see, for most people, digital access to banking services…well, it sucks. No simpler way to put it.

Busy user interfaces, confusing screen layouts, and hidden UX features feel like stumbling in the dark and no one is turning on the light.

And that’s only half the story.

Since we can’t access our own funds easily we end up spending oodles of time on endless calls and embarrassing face-to-face meetings (if you can still find a bricks and mortar branch within reach).

The truth is, for millions of people in the UK access to online banking services can feel like the playoffs, you vs. my banking app: the ultimate showdown.

Krishna Mooroogen, a scientific researcher and policy advisor on racial equity who has ADHD, Dyslexia, Dyspraxia, and Myopia says:

“I appreciate good branding however several colour combinations, fonts, and lack of dark modes make it hard for me to interpret, find, and read the information presented because I simply cannot see it.”

And he’s not alone.

Kris Foster, an Office and Engagement Manager and Disability Campaigner with a learning disability says: 

“I struggle to locate specific features and functions within my banking app and I need to physically visit the bank for simple tasks like setting up face recognition, deleting payments, and setting up a new savings account.”

Let’s be honest, shall we? 

While you’re ready to tackle your finances, your banking app has other plans and this is exactly where BankAbility comes in.

In a quick, easy, and oh-so-convenient way, this revolutionizing app will make managing your finances feel like a breeze. 

No more squinting at tiny fonts or struggling to locate the menu.

No more digging for applications, and guessing where elements are on the page.

BankAbility will sweep in like a hero and automatically optimise the user experience for each individual user, while talking to your existing internet banking provider using Open Banking APIs.

And, the best part?

It will do this by teaming up with your existing internet banking provider so you get a smooth experience without worrying about the ‘ifs’. 

The result?

Confidence when using online banking and the happy feeling of not being an afterthought but a first priority. Or In other words, giving disabled people some of their independence back.

The easiest way to prepare for the European Accessibility Act (EAA)

It’s no secret.

The deadline to meet the European Accessibility Act (EAA) is looming.

As of June 28th, 2025, disabled people will have equal access to (digital) products and services within the European Union. 

Finally, disabled people and their requirements will be respected. And, the banking sector needs to do its part to make this happen.

Why should you care?

Let’s start with the 16 million adults in the UK living with a disability.

And, the 7.15 million with accessibility needs.

Oh, and let’s not forget the 43% of UK adults with digital access needs who don't use banking apps to manage their money.

But here’s the interesting thing.

Accessibility isn’t just about people with disabilities.

We all have different needs at different times and a disability is often invisible or remains undiagnosed.

Laura Mathias, a communications manager and disability campaigner who has ADHD says:

“Sorting out my finances just felt like a massive hurdle. I've always found that I’d actively choose to go into the nearest Nationwide branch, even though it was only open on Saturdays until 1 p.m., which wasn’t convenient and always busy.”

That’s why the European Accessibility Act isn’t just about ticking a legal box.

It’s about making sure everyone, including people with disabilities, can access and manage their finances without the drama.

This also means businesses that fail to follow the European Accessibility Act will face fines and be vulnerable to lawsuits. This can hurt your reputation, and make potential customers vanish.

But don’t worry. There’s a solution coming.

International banks with an EU presence can level-up their game by teaming up with BankAbility to successfully meet the European Accessibility Act’s regulations.

Which means, that now banks can fast-track compliance while saving time and resources.

And the best part? 

Banks can meet the legal requirements, attract a broader customer base, and show they care about inclusivity.

It’s a quick, efficient win that delivers long-term benefits.

What could be better than that?

Promise and deliver trustworthy customer experience 

The simple truth is existing banking apps are as clear as mud when it comes to the accessibility needs of millions of people. 

But as we count down to June 2025, the future of online banking is looking bright—and more inclusive than ever.

So go ahead.

Remove the accessibility barriers with BankAbility and your customers will love you. 

Because we all deserve easy access to our money, don’t you think?

This guest blog was written by Lia Stoll, a freelance Disability Writer specializing in SEO-happy, long-form content for inclusive founders. Content strategy for maximum accessibility is her second language. But first, coffee! Her best e-mail is info@disabilitywriter.com, and you're welcome to visit her at https://disabilitywriter.com/.

Image Description: An illustration showing a diverse group of people engaging in a discussion about a mobile banking app design. A person standing on a platform is presenting an enlarged mobile screen with a smiley face on it.